Lucent Technologies
Lucent Technologies is a world player in the telecommunications industry. The
company was originally part of AT & T and a large number of staff had risen
thorough the ranks of AT & T. Lucent Technologies had a number of
requirements that had to be met by IMCA prior to undertaking an action learning
programme. Flexibility in the courses design and delivery was sought and Lucent
required the courses to have specific outcomes. Management at Lucent required
the courses to demonstrate measurable improvement in managerial skills and
knowledge, the development of a culture of continuous learning, enhancement of
teamwork and a return on the investment in training. The courses also had to be
hands on and so it was decided that action learning would be the most effective
method. IMCA, working with Lucent’s quality manager designed three separate
courses. They were:
Thirty-two of Lucent’s managers were selected to attend these courses. They completed the courses successfully, and in so doing, addressed a number of company issues identified by the associates. Recommendations for action were also addressed by Lucent.